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Satisfaction Guarantee


Your satisfaction with every transaction you have with HelpByPhone Agents and staff is our primary goal. We will gladly credit your account for any transaction which you feel is less than satisfactory for an amount up to $30.

If you would like a refund, please follow these instructions:

  • Leave a detailed response on an Agent's feedback form describing in detail why the interaction was not satisfactory.
  • Give the Agent the star rating you feel accurately reflects the interaction. Don't be afraid to leave one-star ratings if that seems appropriate.
  • Create a Support Ticket from your Member Control Panel within 5 days of the call. Please include the transaction details as well including: time, date and amount when submitting your refund request.

To avoid disputed transactions we recommend the following:

  • Get started with Agents that offer 2 free minutes or more for your first call.
  • If you at any point feel that the Agent is not a good match for you, feel free to hang up. Our auto-attendant will inform the Agent that you have disconnected the call.

We will review your request promptly and a representative will respond with a decision regarding a refund within 72 hours. We honor this refund policy once in a six month period and no more than 1 out of 10 transactions. After disputing charges from one of our Agents, they will no longer come up in your searches.