What Does a Phone Operator Do
There are certain skills that many phone operators have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed listening skills, patience and problem-solving skills.
How To Become a Phone Operator
If you're interested in becoming a phone operator, one of the first things to consider is how much education you need. We've determined that 23.8% of phone operators have a bachelor's degree. In terms of higher education levels, we found that 1.7% of phone operators have master's degrees. Even though some phone operators have a college degree, it's possible to become one with only a high school degree or GED.
Phone Operator Career Paths
In addition to switching up your job search, it might prove helpful to look at a career path for your specific job. Now, what's a career path you ask? Well, it's practically a map that shows how you might advance from one job title to another. Our career paths are especially detailed with salary changes. So, for example, if you started out with the role of medical assistant you might progress to a role such as technician eventually. Later on in your career, you could end up with the title office manager.
Top Careers Before Phone Operator
Average Salary for a Phone Operator
What Am I Worth?
Top Skills For a Phone Operator
The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 23.0% of phone operators listed communication on their resume, but soft skills such as listening skills and patience are important as well.
Phone Operator Gender Distribution
After extensive research and analysis, data science team found that:
- Among phone operators, 77.3% of them are women, while 22.7% are men.
- The most common race/ethnicity among phone operators is White, which makes up 57.8% of all phone operators.
- The most common foreign language among phone operators is Spanish at 77.3%.
Online Courses For Phone Operator That You May Like
An introduction to customer service and its importance in any business...
How to Approach New Customers and Maintain Existing Ones...
Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...